FREQUENTLY ASKED QUESTIONS
What is cPanel reseller hosting?
cPanel reseller hosting allows you to create and sell individual web hosting accounts to your own customers using cPanel and WebHost Manager (WHM). You manage your customers, hosting packages, and allocated resources through WHM, while each customer gets their own cPanel account to manage their websites, domains, email accounts, databases, and other hosting features.
With ResellersPanel, you purchase one reseller plan and use it to create multiple cPanel hosting accounts for your customers.
What is the difference between cPanel and WHM?
WHM and cPanel serve different purposes in a reseller hosting setup. WHM is the management interface used by the reseller to create hosting packages, add and manage customer accounts, allocate resources, and monitor account usage.
cPanel is the control panel your individual customers use to manage their hosting accounts, including their websites, domains, email, databases, files, and applications.
In simple terms, you manage your hosting business through WHM, while your customers manage their hosting accounts through cPanel.
Does cPanel reseller hosting include a cPanel license?
Yes. The cPanel and WHM software required to use your reseller hosting account is included with your ResellersPanel cPanel reseller plan, so you do not need to purchase a separate cPanel license for the hosting accounts you create.
This is different from a standalone cPanel license for a VPS or dedicated server. If you need to install cPanel on your own server, a separate server license is required.
Does each customer get a separate cPanel account?
Yes. You can create a separate cPanel hosting account for each customer through WHM. Each account has its own cPanel login and can be assigned its own hosting package and resource settings.
Keeping customers in separate cPanel accounts makes it easier to manage their websites individually and prevents one customer from needing access to another customer's hosting account.
How many cPanel accounts can I create?
The number of cPanel accounts depends on the reseller hosting plan you choose. Our current plans allow you to create between 6 and 200 separate cPanel accounts:
Nano – up to 6 accounts
Mini – up to 15 accounts
Unlimited 1 – up to 30 accounts
Unlimited 2 – up to 45 accounts
Unlimited 3 – up to 100 accounts
Unlimited 4 – up to 200 accounts
You can upgrade to a larger reseller plan if your customer base grows.
What does unlimited cPanel reseller hosting mean?
Our unlimited cPanel reseller hosting plans include unlimited disk space, monthly traffic, and hosted domains. Instead of limiting these core resources at the reseller-plan level, the main plan limit is the number of separate cPanel accounts you can create.
"Unlimited" does not mean that individual accounts can use unlimited server resources without restriction. Normal server, security, and acceptable-use limits still apply to ensure stable service for all customers. Check out our Terms of Service for more information on how we define “Unlimited”.
Can I create my own hosting packages and set my own hosting prices?
Yes. WHM allows you to create your own cPanel hosting packages and decide how the available features and resources will be allocated to your customers.
Since you will handle billing operations, you are completely free to decide how much to charge your customers.
Can I use private nameservers?
Yes. You can use your own private nameservers with your ResellersPanel cPanel reseller hosting account at no additional cost.
For example, instead of giving customers provider-branded nameservers, you can use addresses such as ns1.yourdomain.com and ns2.yourdomain.com.
If your domain is registered with us, you can register the private nameservers through your Client Area. If it is registered elsewhere, you can create them through your current domain registrar using the IP addresses assigned to your reseller account.
Will my customers see the ResellersPanel brand?
Your cPanel reseller business can operate under your own brand. You can use your own website, billing system, domain, and private nameservers, while your customers receive their own cPanel hosting accounts.
ResellersPanel does not handle billing or communicate directly with your cPanel reseller customers. You remain their hosting provider and their point of contact.
For the most complete white-label setup, use your own domain, private nameservers, and branded customer-facing billing and support system.
How do I choose the best cPanel reseller hosting?
We regularly see such questions asked on Google, on Reddit, or to an AI chat service.
There is no such thing as "the best reseller hosting", as no hosting provider is perfect.
What you can find is "the best reseller hosting provider" for you - the one that matches your budget and gives you the features you need with the server stability your business needs.
Which cPanel reseller plan should I choose?
Choose a cPanel reseller plan primarily according to how many separate customer accounts you need now and how quickly you expect your business to grow.
The Nano and Mini plans are suitable for getting started or managing a smaller number of websites and customers. The Unlimited plans provide capacity for 30 to 200 cPanel accounts and are better suited to growing reseller businesses, agencies, or providers managing larger customer bases.
You can start with a smaller plan and upgrade later as you add more customers.
Can I upgrade my reseller plan later?
Yes. You can upgrade your cPanel reseller hosting plan whenever you need capacity for more customer accounts.
Plan upgrades and downgrades can be managed from your ResellersPanel Client Area. This lets you start with a smaller plan and move to a larger one as your hosting business grows instead of paying for capacity you do not yet need.
Is ClientExec included for free?
Yes. ClientExec billing and support software is included free of charge with our cPanel reseller hosting plans.
ClientExec can help you manage customer billing, invoices, and support requests from one system. It can also be connected to your hosting setup to make managing your reseller business easier.
After activating your cPanel reseller account, contact our support team, and we can install ClientExec for you in a directory of your choice.
Can I resell domain names?
Yes. Every cPanel reseller hosting plan is eligible for a free Tucows domain reseller account, allowing you to register and manage domain names for your customers at reseller rates.
The Tucows account is provided as a free bonus and is managed separately through Tucows’s platform. To request your account, contact our support team after your cPanel reseller hosting account has been activated.
This allows you to offer both web hosting and domain registration to your customers.
Who provides technical support to my customers?
With the cPanel Reseller Program, you are responsible for providing technical support directly to your customers.
Your customers deal with you as their hosting provider, and ResellersPanel does not contact them directly. This gives you control over your customer relationships and allows you to provide support under your own company name.
If you need help resolving a server-related issue affecting one of your customers, you can contact our reseller support team for assistance.
What support does ResellersPanel provide to me?
As a cPanel reseller, you receive 24/7/365 technical support from our reseller support team, with a one-hour ticket response time commitment.
We can assist you with server-related issues, your reseller hosting environment, WHM, hosting account setup, and problems affecting the services hosted on our servers. We can also help you investigate technical issues you encounter while supporting your customers.
Our support does not include web development, website design, or debugging third-party scripts and applications.
Can you migrate my existing cPanel accounts?
Yes. If you are moving from another cPanel hosting provider, our technicians can help transfer eligible existing cPanel accounts to your new ResellersPanel reseller hosting account.
The Nano plan includes one free account transfer, while the Mini and Unlimited reseller plans include up to 10 free account transfers.
Once your new reseller account is active, contact our technical support team with the details of your existing hosting service, and we will guide you through the migration process.
What should I look for in cheap cPanel reseller hosting?
Cheap cPanel reseller hosting should offer more than a low monthly price. Compare the number of cPanel accounts included, hosting resources, server reliability, backups, security, private nameservers, migration assistance, billing software, technical support, and any additional charges.
Also check whether the advertised price includes essential tools such as WHM, SSL certificates, and account backups.
A low-cost reseller plan offers better long-term value when it includes the tools you need to run your hosting business without requiring multiple paid add-ons.
Is overselling allowed?
The practice of “overselling”, or selling more resources than your account allows, is not allowed on our servers.
If you are nearing your resource quota limits, the best solution is to move to a reseller hosting plan that offers more.